We will process the refund after receipt of the product by K12 CART EDU MART or its partners. Refund will be processed based on the mode of payment of the order:

• Orders paid by credit/ debit card will be refunded by credit back to the credit/ debit card within 10 working days of the process being completed.
• Orders paid by net banking accounts will be credited back to bank account within 10 working days of the returns process being completed.
• Refund will be made in case replacement is not possible.